Effective Date: April 27, 2026
Company: Digitonz
Website: https://digitonz.com

Digitonz (“we”, “our”, “us”) provides Shopify applications (“Apps”),
including Customer Loyalty Points. This Privacy Policy explains how we collect,
use, process, and protect personal data when merchants install and use our
Apps.

1. Scope and Role

This Privacy Policy applies to:

• Shopify
  merchants using our Apps
• Customers
  of those merchants whose data is processed through Shopify APIs

Digitonz acts as a data processor, while the merchant
remains the data controller responsible for customer data.

2. Data We Collect

From Shopify (via API)

• Customer
  data including name, email, and customer ID
• Order
  data including purchase history and transaction values
• Store
  data including shop domain and configuration details

From Merchants

• Contact
  and account information
• App
  configuration settings
• Usage
  and interaction data

We collect only the minimum data necessary to provide our services.

3. How We Use Data

We use collected data to:

• Provide
  loyalty, rewards, and customer engagement features
• Calculate
  and manage loyalty points
• Synchronize
  customer data across multiple stores where enabled
• Authenticate
  users and maintain secure access
• Improve
  app performance, reliability, and security

We do not sell or rent personal data.

4. Multi Store Data Processing

When multi-store functionality is enabled:

• Customer
  data may be stored in centralized databases
• Data is
  synchronized across connected Shopify stores
• Data is
  hosted on secure third-party infrastructure such as DigitalOcean or
  equivalent providers

Merchants are responsible for ensuring lawful data sharing across stores and
obtaining required consents.

5. Legal Basis for Processing

We process personal data based on:

• Merchant
  authorization via Shopify app installation
• Legitimate
  interest in providing app functionality
• Compliance
  with legal obligations

6. Data Sharing

We share data only with:

• Shopify,
  as required for app functionality
• Trusted
  infrastructure and hosting providers
• Service
  providers necessary to operate the App

We do not share data with advertisers or unauthorized third parties.

7. Data Retention

We retain personal data:

• Only for
  as long as necessary to provide services
• As
  required for legal, accounting, or security purposes

Upon app uninstallation:

• Data is
  deleted or anonymized within a reasonable timeframe unless retention is
  legally required

8. Data Security

We implement appropriate technical and organizational measures, including:

• HTTPS
  encryption for data in transit
• Secure
  cloud storage for data at rest
• Access
  control and authentication mechanisms
• Monitoring
  and logging of system activity

9. Customer Rights

Depending on applicable laws, customers may:

• Request
  access to their personal data
• Request
  correction or deletion
• Restrict
  or object to processing

Merchants are responsible for responding to such requests. We assist
merchants where required.

10. International Data Transfers

Data may be processed and stored in countries outside the merchant’s
jurisdiction. We ensure appropriate safeguards are applied in accordance with
applicable laws.

11. Third Party Services

We rely on third-party providers such as:

• DigitalOcean
  or equivalent cloud hosting providers
• Shopify
  platform services

These providers maintain industry standard security practices.

12. Data Breach and Incident Response

In the event of a data breach or security incident:

• We will
  take immediate steps to secure the system
• Investigate
  and mitigate the issue
• Notify
  affected parties where required by law

13. Children’s Data

Our Apps are not intended for use by individuals under the age of 18, and we
do not knowingly collect data from minors.

14. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will
be posted on this page with a revised effective date.

15. Contact

Email: helpdesk@digitonz.com
Website: https://digitonz.com